CF-30 running Win 10 reboots when waking from Sleep mode
Posted: Fri Mar 25, 2016 6:56 pm
I have a pair of CF-30s (Mk 2 and Mk 3) that I upgraded from Win 7 to Win 10 and they work great. However one continues to reboot every time I raise the lid or wake it from Sleep mode.
I have searched online and found multiple suggestions to fix this, but none have worked. I have adjusted the Power settings and Advanced Power options, disabled the Bluetooth and wireless connectivity, unplugged all peripherals from USB ports, run various system scans as Administrator, run multiple virus scans (all clean), modified settings for display and network adapters, keyboard, modem, and other devices in Device Manager, checked the BIOS settings, turned Hibernate off, etc. Nothing has fixed it -- the computer restarts when waking from Sleep mode every time.
I checked Event Viewer and found errors each time it reboots, which I've pasted below. One looks like a Kernel fault, but I haven't been able to figure out what's causing it. Both show a Bugcheck code. Other with similar issues have suggested it's a driver incompatibility. I did a Driver scan and found multiple "outdated" drivers, but I'm reluctant to let 3rd-party software install other drivers because of the malware that often gets loaded from these sites.
I don't want to keep the HD on continuously, so I'd really like to fix the Wake from Sleep problem.
There are two main errors that appear under Windows System logs. One is "Error" that says "The system has rebooted from a bugcheck... (0x139)". Another is "Critical" and says "The system has rebooted without cleanly shutting down first...." (a Kernel Power issue) The event logs are below.
I would certainly be grateful for any help!
Thanks,
David
"ERROR" LOG:
- System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-03-26T00:37:26.028109100Z
EventRecordID 6482
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Admin-PC
Security
- EventData
param1 0x00000139 (0x0000000000000003, 0xffffd0015946a610, 0xffffd0015946a568, 0x0000000000000000)
param2 C:\WINDOWS\MEMORY.DMP
param3 bd127d36-16e5-447c-a64e-6bae2f501c3e
"CRITICAL" LOG:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2016-03-26T00:36:58.545237800Z
EventRecordID 6446
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Admin-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 313
BugcheckParameter1 0x3
BugcheckParameter2 0xffffd0015946a610
BugcheckParameter3 0xffffd0015946a568
BugcheckParameter4 0x0
SleepInProgress 4
PowerButtonTimestamp 0
BootAppStatus 0
I have searched online and found multiple suggestions to fix this, but none have worked. I have adjusted the Power settings and Advanced Power options, disabled the Bluetooth and wireless connectivity, unplugged all peripherals from USB ports, run various system scans as Administrator, run multiple virus scans (all clean), modified settings for display and network adapters, keyboard, modem, and other devices in Device Manager, checked the BIOS settings, turned Hibernate off, etc. Nothing has fixed it -- the computer restarts when waking from Sleep mode every time.
I checked Event Viewer and found errors each time it reboots, which I've pasted below. One looks like a Kernel fault, but I haven't been able to figure out what's causing it. Both show a Bugcheck code. Other with similar issues have suggested it's a driver incompatibility. I did a Driver scan and found multiple "outdated" drivers, but I'm reluctant to let 3rd-party software install other drivers because of the malware that often gets loaded from these sites.
I don't want to keep the HD on continuously, so I'd really like to fix the Wake from Sleep problem.
There are two main errors that appear under Windows System logs. One is "Error" that says "The system has rebooted from a bugcheck... (0x139)". Another is "Critical" and says "The system has rebooted without cleanly shutting down first...." (a Kernel Power issue) The event logs are below.
I would certainly be grateful for any help!
Thanks,
David
"ERROR" LOG:
- System
- Provider
[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck
- EventID 1001
[ Qualifiers] 16384
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2016-03-26T00:37:26.028109100Z
EventRecordID 6482
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel System
Computer Admin-PC
Security
- EventData
param1 0x00000139 (0x0000000000000003, 0xffffd0015946a610, 0xffffd0015946a568, 0x0000000000000000)
param2 C:\WINDOWS\MEMORY.DMP
param3 bd127d36-16e5-447c-a64e-6bae2f501c3e
"CRITICAL" LOG:
- System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 3
Level 1
Task 63
Opcode 0
Keywords 0x8000400000000002
- TimeCreated
[ SystemTime] 2016-03-26T00:36:58.545237800Z
EventRecordID 6446
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer Admin-PC
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 313
BugcheckParameter1 0x3
BugcheckParameter2 0xffffd0015946a610
BugcheckParameter3 0xffffd0015946a568
BugcheckParameter4 0x0
SleepInProgress 4
PowerButtonTimestamp 0
BootAppStatus 0